Author: Carolyne

                                                        This article first appeared in...

There are numerous inspiring and comforting quotes on failure, how great it is to fail and how failure is not failure but actually a stepping stone to success. Without fail( pun completely intended)every inspirational biography...

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Whilst conducting team building facilitation for a customer this weekend, the need for internal customer service came out strongly as one of the key tenets of nurturing a strong team. In the process of wrapping up the debrief...

Yesterday I erroneously sent airtime credit to a wrong party. I quickly got in touch with the call center of my Telco service provider, told the care agent what had happened and requested assistance. She duly informed me that...