Author: Carolyne

I’m in the midst of preparing training material for corporate training for a group of customer relationship managers on Customer Experience Management. Their organization is focused on creating a memorable customer experience...

                             This article first appeared in Commerce & Industry Magazine Vol 2 010 of Feb 2014From the inception of performance...

I was at the barber shop yesterday morning getting my hair done, a place I visit every other month or so. As is the trend nowadays, besides hair care, every salon/barber shop has on the menu an array of beauty services on offer...

Drowning is a good thing. Yes drowning – going up and down in water and being unable to breathe!It is Christmas holidays 2013 and we are in Tiwi Beach South Coast. My children are in the swimming pool cavorting around having a...

                                                 This  article first appeared in Commerce and...